The job requires me to demonstrate an excellent administration service to both office and site teams ensuring that all systems are run productively. As a receptionist I am required to remain courteous and professional to all telephone callers and visitors, ensuring they feel welcomed and comfortable when they visit Keepmoat.
What do you like about your job?
The best part of my job is interacting with clients, residents and contractors. I also like being able to work closely with staff members in all departments because I learn new information about the business and the industry every day. Being able to gain this construction knowledge makes me feel more confident about being able to do my job properly and it assures my colleagues that I can complete the tasks they require to a high standard.
What’s your working day like?
Because I support all departments in the office and site teams, my day is usually varied and busy. It ranges from supporting the Business Development departments with tenders and bids to covering the customer care phone lines.
What skills do you need in your job?
You need quite a few different skills for this kind of job. Excellent organisation skills and good communication skills are a must, you need to be able towork collaboratively and be able to meet tight deadlines. You have to be able to multitask effectively, and have a professional attitude to your work. It’s also good to have a working knowledge of IT systems and programmes, and a working understanding of customer service skills and practices.
What was your background before starting this role?
Prior to Keepmoat I had worked in a number of high-street retailers where I undertook a number of customer service roles. I have also had a number of temporary roles covering reception and administration positions. Alongside this, I participated in various volunteering positions and raised money for local community projects and charities.
What are you most proud of in your career?
My proudest moment at Keepmoat was being part of a supportive customer care team who were able to work closely with a local charity and organise a charity ball which raised over £4000.
Where do you see yourself in 10 years’ time?
In 10 years’ time I still see myself in the construction industry but having progressed away from administration. I hope to use the knowledge and qualifications I have gained to advance into the Bids team as I think that’s where my skill set and passion fits best within the industry.
Any advice on how to get intoconstruction?
Be willing to learn and take on new information and tasks that you wouldn’t usually, and step outside of your comfort zone as this will help to build up your confidence. I’d also say be collaborative – work with colleagues on tasks, be passionate about every duty you take on, be creative and show your line manager your innovation with new ideas and approaches.
And be straightforward – demonstrate a level of honesty with your colleagues so they know when to increase your workload and when you need to take a step back from things.
Kirsten McIntee is a development apprentice administrator for Robertson Group
What does your role involve?
I provide support across the Robertson Group by assisting with the delivery and monitoring of community activity including training, work placements, community engagement and CCS visits.
What do you like about your job?
It varies from day to day with no two days being the same.
What's your working day like?
Mostof my time is spent in the office organising packs to be sent out to work placements, collecting data from my team and helping them prepare for up and coming CCS visits. If I am not in the office, I am out on site preparing the site for its CCS visit.
What skillsdo you need in your job?
You need to be organised and manage your time well.
What was your background before starting this role?
I was at school. I did not see myself going to university like my friends so when I left school I got an apprenticeship, which, for me, I think was the right choice.
What are you most proud of in your career?
Learning so much in such a short period of time. I have only been in this role forsix months and when I started I did not know anything about construction but I now understand a lot more.
Where do you see yourself in 10 years' time?
At this moment in time, I do not really know where I see myself in 10 years. I am still young and just want tolearn as much as possible. I would definitely like to progress in the company.
A bit of advice for anyone thinking about a career in construction?
Definitely go for it. There are so many roles to choose from, whether it is out on site or in the office.
